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Where are we?

06/22/2016

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Ball360

We are still here! We’ve been out and about doing bits and pieces, cleaning windows and meeting people. There’s been weddings and holidays, changes and innovations. I’ve not written on the website blog for a long time so let me tell you how we’ve been.

Firstly, Lauren and I were married in February, thank you very much. We had a lovely ceremony with family and friends in the back yard. Lauren looked beautiful and I looked lucky. The weather was a scorching 42 degrees but nobody melted and we just had the best day ever. There are a few photos on our Facebook page.

We also managed to get away to Bali for 10 wonderful windowless days. That was a great experience and we met some kind solid people there. We went scuba diving, rafting and did the waterpark. We met some great guys on the beach that taught us to surf, sort of. We ate lots, drank a little, wore ourselves out and then returned to a cold and rainy Perth.

But we have done all that now and we are back on the squeegees and on the road helping you good people see things with a bit more clarity. We are re-structuring the way we do things and trying to increase productivity and efficiency and a few small changes have been made and services are looking to be added shortly. Firstly, we have had to change the way we donated to Swags For Homeless and Guide Dogs WA.

For a year we managed to donate a portion from each job we did and you folk chose where it went. Together you helped us raise close to $2000 for Swags For Homeless, Guide Dogs WA and Starlight Children’s Foundation so thank you I’m sure it went into great things. Unfortunately we can no longer afford to do it this way and have decided to make a single donation annually from the business. It was a nice thought and something we would have loved to keep doing but without a price rise from us to you, it couldn’t be done. There are a lot of window cleaners out there, we face high competition and so need to stay highly competitive.

FREE TRACK CLEANING for the month of July! Yep, book in with us for a full window clean for the month of July and we will clean your tracks for FREE.

Scratch Removal. We are currently looking into a system that can remove scratches up to 0.01inch deep on all types of glass. This includes graffiti “artists” “art”, hot-works damage, bore water and hard water staining, stone chips and scratches from pets. It also guarantees a distortion free finish. So watch this space if you could benefit from such a service.

Lastly we have employed the use of a new scheduling system and are working on getting our regular clients onto an auto-reminder list. This is great for business owners who want us in once a month or residential clients that need us twice a year. Ask us about a discount for regular cleaning.

Well, I think that’s about it. Thanks to all those that have supported us this far. We couldn’t have done it without you. We look forward to seeing you all again.

Warm wishes.
Ryan Ball

We are Fundraising!

04/04/2015

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Hi awesome people you! Ryan here. Its been a while since I wrote something on here so I’ve finally found the time to write a goodie. We have been pretty busy recently quoting and cleaning and have been very privileged to see some beautiful houses in some amazing places. We’ve also been hard at it in the background constantly trying to improve our service and the way we run our business. We have a few new things in the works at the moment including an android app with one click scheduling for our customers, but we have also started fundraising.

We wanted to be able to do something different for our customers, to stand out from the rest and add a little fuzzy feeling to our service. We wanted to spread that fuzzy feeling as far as possible and were already applying various discounts and reducing quotes for jobs that came in under time. When the idea to fundraise as a business came, we realised we had an opportunity to do something big. Involving you the customer seemed the best way to support the charitable organisations in the community that you care about.

We then had to decide on how to run it, how much to donate, and who to support. We decided to use a percentage per clean and let the customer choose who it went to. Choosing a percentage could have been the hardest decision because it couldn’t hit us in the pocket too hard (we are a young business) and we knew we may come us against resistance from customers who might think we are charging them for it. We decided on 10% per job and have absolutely not raised our prices.

When it came to choosing the charities, we choose 3 Australian organisations. We tried to vary them and choose reputable causes. After choosing the 3, I contacted them and told them what we wanted to do. They all got on board and after completing the paperwork and obtaining the authority to use their logos, I can now tell you that Reliable Window Cleaning now proudly supports Guide Dogs WA, Swags For Homeless and Starlight Children’s Foundation.

We have had a great response for our customers so far and the little bits we are collecting are quickly adding up. We also have donate buttons and links to their websites on the Fundraising page.

We are interested to hear your opinions on this so the blog is open for comments, just keep them honest and clean but the feedback would be great.

Thanks guys and gals.

We are cleaning Perth’s dirtiest windows for FREE

03/05/2015

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We are looking for the dirtiest windows in Perth to use for before and after pictures for the website. We want them to be as dirty as possible without being damaged bye hard water staining, scratches etc.

We will clean the dirtiest along with any around them (we wont just clean half of the windows in you lounge for instance) for FREE. Or if you prefer we can clean the dirtiest ones for free and the rest of the building at a reduced rate.
Here is one of my dirty windows in our music room. We have 8 of these panels and 4 of those are pretty clean. So we would take before and after photos and clean all 8 panels for free.

Then I have the obligation free option to have the rest done at a discounted rate.

So all you need to do is choose your dirtiest windows no matter how big or awkward, and upload photos to our Facebook page www.facebook.com/ReliableWindowCleaning and also tell us the suburb you live in. Don’t forget to like the page while your there. 🙂

We are looking for a good variety so we will most likely choose more than one.

So that’s all. We look forward to seeing the worst Perth has to offer and hope to be cleaning your windows soon!

Seeing the sights thanks to AMC

03/01/2015

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Thanks AMC for this mornings job. I really love our job. Every now and then you get to go somewhere different and today was one of those days.

We got to clean the windows of an 11th floor Penthouse in the city . Great to get into Perth CBD and up somewhere high for a change. Awesome views of St Georges Terrace and over to Como. It was a cloudy morning and a bit windy but it did keep the sun off the windows. Nice straight forward job. We removed a lot of bug poo and they really came up great. And as an extra bonus, it looks like it might be a regular job.

So thanks again AMC Commercial Cleaning for choosing to use our services again. We really enjoy working with you and the variety of work you send our way. Very much appreciated.

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Exciting Changes Coming To Reliable Window Cleaning!

02/27/2015

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Look out for BIG changes coming to Reliable Window Cleaning. Awesome, exiting and well BIG changes!

Hi everyone, Ryan here. I wanted to share something with you all that Lauren and I are genuinely super exited about. Something we have been brainstorming over the last couple of days. It all started with an idea.

The best ideas come when you least expect them. Two nights ago I was in the shower, doing my thing when I was hit with an idea so big, in almost blocked the drain. An idea so life changing it not only could but WOULD affect thousands of Perth people per year! An idea so simple it will cost us very little time setting up, while having a large impact on the community directly. So I jumped out of the shower and ran straight to my boss (or I call her “The Boss”). We crunched the numbers, had a vote and it officially became a good idea. An idea that will affect us as a business, you as a customer and the city of Perth as a whole and if you think that statement is big, wait until you see the idea!

Now, for the moment I cant actually tell you what the idea is. We still have a few wrinkles to iron out and a small amount of setting up to.

But I will tell you what I can tell you.

Our prices are not going to change. We will still be using the same quoting formula and the window set sizes are staying the same. So no extra charges, price increases, taxes, “sundries”, levies or fees. And we won’t be slipping in an extra window set or anything else sneaky.

The quality of our work is not going to change. We will be spending the same amount of time on the job, cleaning to the same high standard wearing the same big smiles and delivering the same high customer satisfaction you deserve.

Nothing extra required from you. You don’t need to do anything else, move anything else, supply anything else or help.

No changes to company name or image. We will still be Reliable Window Cleaning with the same logo and colours. Although while we aren’t changing our image, you may view us a bit differently from the rest.

You Will Notice The Difference

So if all that doesn’t get you exited and curious, I don’t know what will. For now, keep an eye on the website and our Facebook page. You can also follow us on Twitter.

Hopefully I can tell about this big idea within the next week or two say stay tuned!

Now on Twitter

02/18/2015

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So I have finally gotten around to setting up out Twitter Account. We will do our best to keep it up to date with what we have been up to. Be sure to and and follow us @ReliableWindowC

Thanks AMC Commercial Cleaning!

02/15/2015

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Just wanted to write a quick thanks to AMC Commercial Cleaning. They have asked us to clean the windows at St Andrews Grammar school in Dianella. Thanks for your support AMC, we really appreciate your business and look forward do dealing with you in the future!

New Blog!

02/12/2015

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So we now have a new blog. I’ve never had one of these before so I will probably just ramble on about window cleaning stuff I guess. So keep updated, who knows I might surprise us both and you might read something interesting!

I’ll also keep the website updates up-dated on here as well as any important news related to the business. I’ll also post anything else I think you should know.

We welcome your comments, however keep them clean and appropriate and free of bad language, we are a family company 🙂

Thanks and enjoy!

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Ryan and Lauren Ball, owner operators of Reliable Window Cleaning in Perth.

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